iDent Riviera Maya
According to our open methodology, this clinic scored 30.6/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #14 of 15 ranked clinics · Last checked: 25 September 2026
30.6/100
Positions by Rating Profile
- Overall Transparency & Trust#1430.6/100
- Best for Expats#1228.8/100
- Best for Dental Implants#1135/100
- Best for Emergency Dental Care#537.3/100
- Best Price Transparency#1418/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No website; no sedation/GA info found
Summary
Dental clinic in Playa del Carmen / Riviera Maya listed on dental-tourism directories serving international patients. Limited independently verifiable detail beyond directory listing.
Strengths
- No red flags identified in public sources.
Weaknesses
- Information Transparency: 4 of 10 verifiable points (missing: has a working website; english website version)
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 0 of 7 verifiable points (missing: mentioned for: best dentist Playa del Carmen; mentioned for: English speaking dentist Playa del Carmen; mentioned for: dental implants Playa del Carmen; mentioned for: emergency dentist Playa del Carmen; mentioned for: Playa del Carmen dental clinic for expats; google indexing quality)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
4 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✗ | Has a working website No website listed on the clinic’s Google Business Profile [ident-riviera-maya-deepen-7] | 0/4 |
| ? | Dentist names listed | 0/3 |
| ? | Dentist specializations listed | 0/2 |
| ✓ | Real clinic photos A branded reception-area photo uploaded with a review [ident-riviera-maya-deepen-8] | 2/2 |
| ? | Service list published | 0/3 |
| ? | Clear contact details | 0/2 |
| ✗ | English website version No website exists to have an English version [ident-riviera-maya-deepen-7] | 0/2 |
| ✓ | Address and map published Address and coordinates published on the clinic’s Google listing [ident-riviera-maya-deepen-9] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No website; the clinic’s Google Business Profile lists no prices; social pages not readable [ident-riviera-maya-deepen-10] | 0/3 |
| ✗ | Cleaning price listed No website; the clinic’s Google Business Profile lists no prices; social pages not readable [ident-riviera-maya-deepen-10] | 0/2 |
| ✗ | Filling price listed No website; the clinic’s Google Business Profile lists no prices; social pages not readable [ident-riviera-maya-deepen-10] | 0/2 |
| ✗ | Crown price listed No website; the clinic’s Google Business Profile lists no prices; social pages not readable [ident-riviera-maya-deepen-10] | 0/2 |
| ✗ | Implant price listed No website; the clinic’s Google Business Profile lists no prices; social pages not readable [ident-riviera-maya-deepen-10] | 0/2 |
| ✗ | Consultation price listed No website; the clinic’s Google Business Profile lists no prices; social pages not readable [ident-riviera-maya-deepen-10] | 0/2 |
| ✗ | X-ray / imaging price listed No website; the clinic’s Google Business Profile lists no prices; social pages not readable [ident-riviera-maya-deepen-10] | 0/2 |
Reputation & Reviews
12.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [ident-riviera-maya-refresh] | 4/6 |
| ◐ | Google review volume [ident-riviera-maya-refresh] | 1/3 |
| ✓ | Review recency Corrected: the newest review is from 2026-08-29, not "2 years ago" as previously recorded [ident-riviera-maya-deepen-11] | 3/3 |
| ? | Clinic responds to reviews 17 reviews were read (9 from the last 24 months) and none has an owner reply, but fewer than 10 reviews from the last 24 months could be read, too few to record that the owner does not reply. [ident-riviera-maya-deepen-18] | 0/2 |
| ✓ | No recurring complaints 1-2★ share 5.4% of 37 reviews; the two low-star reviews read lack detail (one has no text, the other a vague negligence claim) and share no specific theme [ident-riviera-maya-deepen] | 2/2 |
| ✓ | No suspicious review patterns Dates spread across nearly a decade (2017-2026), reviewer accounts have substantial history [ident-riviera-maya-deepen-12] | 2/2 |
| ? | Active Facebook presence Not established: the clinic's Facebook page (Av. Hunab Ku 16, same phone) has not posted since January 2019, and no other live channel of the clinic is known to compare with (checked 2026-10-02). | 0/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms [s1] | 0.5/0.5 |
Medical Infrastructure
9.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology Listed as a category (Dental implants periodontist) on the clinic’s Google Business Profile [ident-riviera-maya-deepen-13] | 2/2 |
| ✓ | Orthodontics Listed as a category (Orthodontist) on the clinic’s Google Business Profile [ident-riviera-maya-deepen-14] | 2/2 |
| ✓ | Oral surgery Listed as a category (Oral surgeon) on the clinic’s Google Business Profile [ident-riviera-maya-deepen-15] | 2/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ✓ | Emergency care Listed as a category (Emergency dental service) on the clinic’s Google Business Profile [ident-riviera-maya-deepen-16] | 1.5/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
1.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ? | WhatsApp / LINE available | 0/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken | 0/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours Closes at 8pm on weekdays and open Saturdays per the Google listing [ident-riviera-maya-deepen-17] | 1.5/1.5 |
AI & Search Visibility
0 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Playa del Carmen", "English speaking dentist Playa del Carmen", "dental implants Playa del Carmen", "emergency dentist Playa del Carmen", "Playa del Carmen dental clinic for expats".
| ✗ | Mentioned for: best dentist Playa del Carmen Not present in the top web results for "best dentist Playa del Carmen" on 2026-09-25. [ident-riviera-maya-deepen-2] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Playa del Carmen Not present in the top web results for "English speaking dentist Playa del Carmen" on 2026-09-25. [ident-riviera-maya-deepen-3] | 0/1 |
| ✗ | Mentioned for: dental implants Playa del Carmen Not present in the top web results for "dental implants Playa del Carmen" on 2026-09-25. [ident-riviera-maya-deepen-4] | 0/1 |
| ✗ | Mentioned for: emergency dentist Playa del Carmen Not present in the top web results for "emergency dentist Playa del Carmen" on 2026-09-25. [ident-riviera-maya-deepen-5] | 0/1 |
| ✗ | Mentioned for: Playa del Carmen dental clinic for expats Not present in the top web results for "Playa del Carmen dental clinic for expats" on 2026-09-25. [ident-riviera-maya-deepen-6] | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ✗ | Google indexing quality The clinic has no website of its own; a name-and-city web search on 2026-10-05 lists only directory, news and third-party pages. [ident-riviera-maya-av4] | 0/2 |
| ? | Dedicated service pages | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Dentist names listed
- Information Transparency: Dentist specializations listed
- Information Transparency: Service list published
- Information Transparency: Clear contact details
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: Active Facebook presence
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Pediatric dentistry
- Communication & Service: WhatsApp / LINE available
- Communication & Service: Response speed
- Communication & Service: English spoken
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Dedicated service pages
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Phone | +52 984 152 2512 |
|---|---|
| Address | Av. Hunab Ku Mz. 17, C. Cataluna 16-Lt.1, 77725 Playa del Carmen, Q.R. |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.dentaldepartures.com/info/treatments/mexico/quintana-ro… | Clinic listing in Playa del Carmen, directory rating | 2026-07-14 |
| ident-riviera-maya-refresh | https://www.google.com/maps/place/iDent/@20.6681791,-87.0691619,969… | most recent review 2 years ago (as of 2026-08-25) | 2026-08-25 |
| ident-riviera-maya-deepen | https://www.google.com/maps?cid=9372224886826258531&hl=en | Arni Brindis (1★): "fúi parte de una negligencia por parte de la dra" (no detail); PABLO R (1★): no text; histogram [2,0,0,1,34] | 2026-09-25 |
| ident-riviera-maya-deepen-2 | search:best dentist Playa del Carmen | Web search on 2026-09-25: results 1–9 were yelp.com, kkisproject.org, sanidentalgroup.com, dentistinplayadelcarmen.com, wellindentistry.com, bokanova.mx, dentalplaya.com, dentaldepartures.com, dentavacation.com; the clinic's site and name were not among them. | 2026-09-25 |
| ident-riviera-maya-deepen-3 | search:English speaking dentist Playa del Carmen | Web search on 2026-09-25: results 1–9 were playadelcarmen.com, everythingplayadelcarmen.com (x2), coraldentalcenter.com, dentaldepartures.com, playadelcarmendentist.com, steticdental.com.mx, dentavacation.com, en.wikipedia.org; the clinic's site and name were not among them. | 2026-09-25 |
| ident-riviera-maya-deepen-4 | search:dental implants Playa del Carmen | Web search on 2026-09-25: results 1–9 were whatclinic.com (x2), sanidentalgroup.com, dentistinplayadelcarmen.com (x2), medicaltourismco.com, smilemakeoverplayadelcarmen.com, dentaldepartures.com, medicaltourismex.com; the clinic's site and name were not among them. | 2026-09-25 |
| ident-riviera-maya-deepen-5 | search:emergency dentist Playa del Carmen | Web search on 2026-09-25: results 1–9 were whatclinic.com (x3), playadelcarmen.com, steticdental.com.mx, kkisproject.org, dentalplaya.com, coraldentalcenter.com, en.wikipedia.org; the clinic's site and name were not among them. | 2026-09-25 |
| ident-riviera-maya-deepen-6 | search:Playa del Carmen dental clinic for expats | Web search on 2026-09-25: results 1–9 were whatclinic.com, steticdental.com.mx, dentistplayadelcarmen.com.mx, everythingplayadelcarmen.com, sanidentalgroup.com (x2), dentalplaya.com.mx, dentistinplayadelcarmen.com, dentaldepartures.com; the clinic's site and name were not among them. | 2026-09-25 |
| ident-riviera-maya-deepen-7 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Google Business Profile lists no website for this clinic | 2026-09-25 |
| ident-riviera-maya-deepen-8 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Review-posted photo shows a reception counter with "iDent" signage on the wall | 2026-09-25 |
| ident-riviera-maya-deepen-9 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Google Business Profile address and geo-coordinates 20.6681791,-87.0691619 | 2026-09-25 |
| ident-riviera-maya-deepen-10 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Google Business Profile read in full; no pricing feature | 2026-09-25 |
| ident-riviera-maya-deepen-11 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Newest-sort read: Danka Vegánka, 5★, 2026-08-29 | 2026-09-25 |
| ident-riviera-maya-deepen-12 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Reviews dated 2017-2026 across sorts; several Local Guide accounts with 38-493 reviews each | 2026-09-25 |
| ident-riviera-maya-deepen-13 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Google Business Profile categories include "Dental implants periodontist" | 2026-09-25 |
| ident-riviera-maya-deepen-14 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Google Business Profile categories include "Orthodontist" | 2026-09-25 |
| ident-riviera-maya-deepen-15 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Google Business Profile categories include "Oral surgeon" | 2026-09-25 |
| ident-riviera-maya-deepen-16 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Google Business Profile categories include "Emergency dental service" | 2026-09-25 |
| ident-riviera-maya-deepen-17 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Hours: Mon-Fri 10 AM-8 PM, Sat 10 AM-4 PM | 2026-09-25 |
| ident-riviera-maya-av4 | search:"iDent Riviera Maya" Playa del Carmen | Web search run on 2026-10-05 (English, US results) for the clinic's name and city: 9 results listed. no page of an own site: the results are hotel, travel and language-school pages for the Riviera Maya. Listed: hotel, travel-guide, language-school and destination pages and a WhatClinic list of dentists. | 2026-10-05 |
| ident-riviera-maya-deepen-18 | https://www.google.com/maps?cid=9372224886826258531&hl=en | Google listing "iDent" (Dentist, Dental clinic, Dental implants periodontist), read 2026-10-05 in 6 review pages (the five lowest-rated, the five newest and 4 further sets of five by relevance, rating or interface language): rated 4.8 from 37 reviews (1★ 2 / 2★ 0 / 3★ 0 / 4★ 1 / 5★ 34); 17 distinct reviews read, dated 2017-03-06 to 2026-08-29, 0 with an owner reply | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Google indexing quality measured as poor after a name-and-city web search on 2026-10-05 (no website of its own, none listed). |
| 2026-09-25 | Search visibility checked on 2026-09-25 for the five pending Playa del Carmen queries: not present for "best dentist Playa del Carmen", "English speaking dentist Playa del Carmen", "dental implants Playa del Carmen", "emergency dentist Playa del Carmen", "Playa del Carmen dental clinic for expats". |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's Google listing (no website exists). Corrected: the most recent review is from 2026-08-29, not roughly two years old as previously recorded, so review recency moves from "older" to "within the last three months". Recorded: implants, orthodontics, oral surgery and emergency care listed as categories on the clinic's Google Business Profile; a branded reception photo; a published address with map location; evening weekday hours with Saturday opening; no recurring complaint theme (two low-rated reviews with little detail); no signs of manipulated reviews. Prices remain unpublished on any readable channel. Still unverified: dentist names, owner responses to reviews, English-language service (only reviews mention it) and Facebook/TripAdvisor presence. |
| 2026-08-25 | License verification 2026-08-25 against Mexico's only clinic-scope registry (CLUES, DGIS): master-file host unreachable, no query could be run, clinicLicense left null. No individual dentist names are published for this clinic (no website), so no doctor lookups applied. |
| 2026-08-25 | Re-verification 2026-08-25: no website to check; confirmed not permanently closed; recorded first street address, phone +52 984 152 2512, first Google rating 4.8 (36 reviews), and geo coordinates from Google Maps. |
A question or a correction?
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