Bokanova Riviera Maya
According to our open methodology, this clinic scored 58.6/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #1 of 15 ranked clinics · Last checked: 1 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#158.6/100
- Best for Expats#158/100
- Best for Dental Implants#156/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#139.2/100
- Best English-speaking Clinics#162/100
- Best for Families / Children#165.9/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented Only conscious sedation offered (nitrous oxide gas or IV), patient stays conscious/awake [bokanova-riviera-maya-sedation]
Summary
Playa del Carmen branch of an established multi-decade family dental group offering smile design, implants, veneers, orthodontics, oral surgery and endodontics with dental X-rays. Markets to international patients.
Strengths
- Information Transparency: 20 of 20 points.
- Medical Infrastructure: 13.5 of 15 points.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [bokanova-riviera-maya-staff] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No prices or price ranges anywhere on the site (40 pages checked 2026-09-01); only a 'get a free quote' form. [s1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-25 [bokanova-riviera-maya-refresh] | 6/6 |
| ◐ | Google review volume [bokanova-riviera-maya-refresh] | 2/3 |
| ✓ | Review recency [bokanova-riviera-maya-refresh] | 3/3 |
| ? | Clinic responds to reviews | 0/2 |
| ? | No recurring complaints | 0/2 |
| ? | No suspicious review patterns | 0/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms [s1] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray [s1] | 2/2 |
| ✓ | CBCT (3D imaging) [bokanova-riviera-maya-tech] | 2/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery [s1] | 2/2 |
| ✓ | Pediatric dentistry [bokanova-riviera-maya-kids] [bokanova-riviera-maya-staff] | 1.5/1.5 |
| ✗ | Emergency care No emergency or after-hours care mentioned anywhere on the site (40 pages checked 2026-09-01). [s1] | 0/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [bokanova-riviera-maya-contact] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✗ | Convenient opening hours Opening hours are not published anywhere on the site (home, contact, FAQ and all other pages checked 2026-09-01). [bokanova-riviera-maya-contact] | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Playa del Carmen", "English speaking dentist Playa del Carmen", "dental implants Playa del Carmen", "emergency dentist Playa del Carmen", "Playa del Carmen dental clinic for expats".
| ? | Mentioned for: best dentist Playa del Carmen | 0/1 |
| ? | Mentioned for: English speaking dentist Playa del Carmen | 0/1 |
| ? | Mentioned for: dental implants Playa del Carmen | 0/1 |
| ? | Mentioned for: emergency dentist Playa del Carmen | 0/1 |
| ? | Mentioned for: Playa del Carmen dental clinic for expats | 0/1 |
| ✗ | Structured data on website No schema.org / JSON-LD on any page (38 pages checked 2026-09-01); no hreflang; sitemap lists http:// URLs. Site name 'Bokanova Dental Center' differs from the Google listing 'Bokanova Riviera Maya'. [s1] | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Rebeca Riera [bokanova-riviera-maya-staff] | Cosmetic & prosthetic dentistry, TMJ | not verified |
| Dr. Esteban Barragán [bokanova-riviera-maya-staff] | Oral surgery, implantology & prosthetic dentistry | not verified |
| Dr. Jorge Gruber [bokanova-riviera-maya-staff] | Endodontics | not verified |
| Dr. Kate Cerecedo [bokanova-riviera-maya-staff] | Orthodontics, oral & maxillofacial surgery | not verified |
| Dr. Larissa Navarro [bokanova-riviera-maya-staff] | Orthopedics & pediatric dentistry | not verified |
| Dr. Gisela Martínez [bokanova-riviera-maya-staff] | Periodontics, minimally invasive surgery | not verified |
| Dr. Atenas Rico [bokanova-riviera-maya-staff] | General dentistry | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No recurring complaints
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: TripAdvisor presence
- Communication & Service: Response speed
- AI & Search Visibility: Mentioned for: best dentist Playa del Carmen
- AI & Search Visibility: Mentioned for: English speaking dentist Playa del Carmen
- AI & Search Visibility: Mentioned for: dental implants Playa del Carmen
- AI & Search Visibility: Mentioned for: emergency dentist Playa del Carmen
- AI & Search Visibility: Mentioned for: Playa del Carmen dental clinic for expats
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.bokanova.mx/ |
|---|---|
| Phone | +52 984 803 1043 |
| https://www.facebook.com/bokanova.playa/ | |
| Address | Plaza Paraíso Caribe, Avenida 10 Sur entre Paseo Cobá y Calle 3 Bis, Playa del Carmen, Quintana Roo, 77710 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.bokanova.mx/ | Clinic website, services, family clinic history; English-language site; no structured data on any page (38 pages checked 2026-09-01) | 2026-09-01 |
| s2 | https://www.whatclinic.com/dentists/mexico/playa-del-carmen/bokanov… | Address, phone, services, X-rays | 2026-07-14 |
| bokanova-riviera-maya-refresh | https://www.google.com/maps/place/Bokanova+Riviera+Maya/@20.6209353… | most recent review 1 month ago (as of 2026-08-25) | 2026-08-25 |
| bokanova-riviera-maya-sedation | https://bokanova.mx/faq.html | "conscious sedation with nitrous oxide gas or conscious sedation with intravenous anesthesia" | 2026-08-25 |
| bokanova-riviera-maya-staff | https://www.bokanova.mx/staff.html | 7 named dentists with specialties (plus 3 non-dentist staff: customer service, lab coordinator, radiologist) | 2026-09-01 |
| bokanova-riviera-maya-kids | https://www.bokanova.mx/kids-dentistry.html | dedicated kids dentistry page; pediatric dentist on staff | 2026-09-01 |
| bokanova-riviera-maya-tech | https://www.bokanova.mx/technologies.html | cone beam CT (Kodak 9000c) and digital orthopantomography listed | 2026-09-01 |
| bokanova-riviera-maya-contact | https://www.bokanova.mx/contact-us.html | WhatsApp links and phone numbers; email [email protected]; no opening hours published | 2026-09-01 |
Change History
| Date | Change |
|---|---|
| 2026-09-01 | Re-read of the clinic's own website following its 2026-08-28 message ('incomplete information'): staff page lists 7 named dentists with specialties — recorded (card had none); English-language site recorded; kids dentistry page and pediatric dentist — pediatric care recorded; cone beam CT (Kodak 9000c) recorded; WhatsApp contact recorded. Verified absences after checking all 40 pages: no prices or price ranges, no opening hours, no emergency / after-hours care mentioned, no structured data (schema.org) on any page. Site name 'Bokanova Dental Center' differs from the Google listing name. |
| 2026-08-25 | License verification 2026-08-25 against Mexico's only clinic-scope registry (CLUES, DGIS): master-file host unreachable, no query could be run, clinicLicense left null. No individual dentist names are listed for this location, so no doctor lookups applied. |
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Only conscious sedation offered (nitrous oxide gas or IV), patient stays conscious/awake |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged, not permanently closed; recorded first Google rating 4.8 (198 reviews) and geo coordinates. Sedation research: site FAQ confirms only conscious sedation offered (nitrous oxide or IV), not general anaesthesia. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.