DentPrax Clínica Odontológica
According to our open methodology, this clinic scored 53.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #9 of 15 ranked clinics · Last checked: 25 September 2026
53.3/100
Positions by Rating Profile
- Overall Transparency & Trust#953.3/100
- Best for Expatsnot ranked
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#939/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Children#655.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/GA info found on site (dentprax.com) or web search
Summary
Downtown Playa del Carmen clinic offering orthodontics (including Moons and Invisalign), endodontics, prosthetics and pediatric orthodontics. Spanish-language website with a team of specialists; prices not published online.
Strengths
- Information Transparency: 18 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 3 of 8 verifiable points (missing: mentioned for: best dentist Playa del Carmen; mentioned for: English speaking dentist Playa del Carmen; mentioned for: dental implants Playa del Carmen; mentioned for: emergency dentist Playa del Carmen; mentioned for: Playa del Carmen dental clinic for expats)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
15.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [dentprax-clinica-odontologica-refresh] | 5/6 |
| ◐ | Google review volume [dentprax-clinica-odontologica-refresh] | 2.5/3 |
| ✓ | Review recency [dentprax-clinica-odontologica-refresh] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to reviews including critical ones, in English and Spanish [dentprax-clinica-odontologica-deepen-12] | 2/2 |
| ✗ | No recurring complaints Two independent reviews report fillings charged at about double the quoted or local price; three report dentists not showing up or long waits [dentprax-clinica-odontologica-deepen] | 0/2 |
| ✓ | No suspicious review patterns Ratings spread over years, reviewer accounts have review history, histogram not homogeneous [dentprax-clinica-odontologica-deepen-13] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No listing found on TripAdvisor; site links only to Facebook/Instagram [dentprax-clinica-odontologica-deepen-2] [dentprax-clinica-odontologica-deepen-14] [dentprax-clinica-odontologica-deepen-4] | 0/0.5 |
| ✗ | Other review platforms Its WhatClinic profile is an unfilled template with no reviews, and a Doctoralia page under a similar name shows no address or dentists to tie it to the clinic. No profile found on Dental Departures or Trustpilot (checked 2026-10-05). [dentprax-clinica-odontologica-platforms] [dentprax-clinica-odontologica-deepen-19] [dentprax-clinica-odontologica-deepen-20] [dentprax-clinica-odontologica-deepen-21] | 0/0.5 |
Medical Infrastructure
5.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✗ | Implantology Full service list read (whitening, veneers, endodontics, extractions, invisalign/ortho, cleaning, periodontics, dentures, bridges, fillings, pediatric orthopedics); implants not listed [dentprax-clinica-odontologica-deepen-3] | 0/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery Dedicated extractions page documents surgical extractions [dentprax-clinica-odontologica-deepen-5] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✗ | Emergency care Full service list read; no urgent/same-day care mentioned [dentprax-clinica-odontologica-deepen-15] | 0/1.5 |
| ✗ | Works with international patients Full site read (services, about-us, home); no mention of international patients, insurance or dental tourism [dentprax-clinica-odontologica-deepen-6] [dentprax-clinica-odontologica-deepen-16] | 0/2 |
Communication & Service
6 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken | 0/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Closes at 7pm on weekdays per the Google listing [dentprax-clinica-odontologica-deepen-17] | 1.5/1.5 |
AI & Search Visibility
3 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Playa del Carmen", "English speaking dentist Playa del Carmen", "dental implants Playa del Carmen", "emergency dentist Playa del Carmen", "Playa del Carmen dental clinic for expats".
| ✗ | Mentioned for: best dentist Playa del Carmen Not present in the top web results for "best dentist Playa del Carmen" on 2026-09-25. [dentprax-clinica-odontologica-deepen-7] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Playa del Carmen Not present in the top web results for "English speaking dentist Playa del Carmen" on 2026-09-25. [dentprax-clinica-odontologica-deepen-8] | 0/1 |
| ✗ | Mentioned for: dental implants Playa del Carmen Not present in the top web results for "dental implants Playa del Carmen" on 2026-09-25. [dentprax-clinica-odontologica-deepen-9] | 0/1 |
| ✗ | Mentioned for: emergency dentist Playa del Carmen Not present in the top web results for "emergency dentist Playa del Carmen" on 2026-09-25. [dentprax-clinica-odontologica-deepen-10] | 0/1 |
| ✗ | Mentioned for: Playa del Carmen dental clinic for expats Not present in the top web results for "Playa del Carmen dental clinic for expats" on 2026-09-25. [dentprax-clinica-odontologica-deepen-11] | 0/1 |
| ✓ | Structured data on website Organization JSON-LD present site-wide [dentprax-clinica-odontologica-deepen-18] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dra. Adelaida Pájaro [s1] | — | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Response speed
- Communication & Service: English spoken
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://dentprax.com/ |
|---|---|
| Phone | +52 811 250 0720 |
| +52 811 250 0720 | |
| https://www.facebook.com/ClinicaDentPrax | |
| Address | Calle 12 Norte #230 entre Av. 15 y 20, Colonia Centro, Playa del Carmen, Quintana Roo |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://dentprax.com/ | Address, phone, WhatsApp, services, Facebook, Spanish-only site | 2026-07-14 |
| s2 | https://www.yelp.com/biz/cl%C3%ADnica-dentprax-playa-del-carmen | Directory listing, orthodontist focus, address | 2026-07-14 |
| dentprax-clinica-odontologica-refresh | https://www.google.com/maps/place/DentPrax+Cl%C3%ADnica+Odontol%C3%… | most recent review 2 months ago (as of 2026-08-25) | 2026-08-25 |
| dentprax-clinica-odontologica-deepen | https://www.google.com/maps?cid=18282653982256402354&hl=en | Google listing, lowest-rated reviews read 2026-09-25 (1★ 20 / 2★ 4 of 309): quoted "800 pesos per filling", charged "1600 pesos per filling" (2025-09-12); fillings "600-800" for local patients, "for me they said it will be 1400" (2022-05-31); treatment delays and waits over half an hour (2026-06-15); the orthodontist did not come to the appointment (2026-06-16) | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=DentPrax… | TripAdvisor TypeAhead: no business match | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-3 | https://dentprax.com/servicios/ | Services index and individual service pages read; no implant service or page | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-4 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=DentPrax | TripAdvisor search for "DentPrax" on 2026-09-25: 0 results; none is this clinic | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-5 | https://dentprax.com/extracciones/ | "Extracciones dentales" dedicated service page | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-6 | https://dentprax.com/sobre-nosotros/ | About-us page read; no international-patient documentation | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-7 | search:best dentist Playa del Carmen | Web search on 2026-09-25: results 1–9 were yelp.com, kkisproject.org, sanidentalgroup.com, dentistinplayadelcarmen.com, wellindentistry.com, bokanova.mx, dentalplaya.com, dentaldepartures.com, dentavacation.com; the clinic's site and name were not among them. | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-8 | search:English speaking dentist Playa del Carmen | Web search on 2026-09-25: results 1–9 were playadelcarmen.com, everythingplayadelcarmen.com (x2), coraldentalcenter.com, dentaldepartures.com, playadelcarmendentist.com, steticdental.com.mx, dentavacation.com, en.wikipedia.org; the clinic's site and name were not among them. | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-9 | search:dental implants Playa del Carmen | Web search on 2026-09-25: results 1–9 were whatclinic.com (x2), sanidentalgroup.com, dentistinplayadelcarmen.com (x2), medicaltourismco.com, smilemakeoverplayadelcarmen.com, dentaldepartures.com, medicaltourismex.com; the clinic's site and name were not among them. | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-10 | search:emergency dentist Playa del Carmen | Web search on 2026-09-25: results 1–9 were whatclinic.com (x3), playadelcarmen.com, steticdental.com.mx, kkisproject.org, dentalplaya.com, coraldentalcenter.com, en.wikipedia.org; the clinic's site and name were not among them. | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-11 | search:Playa del Carmen dental clinic for expats | Web search on 2026-09-25: results 1–9 were whatclinic.com, steticdental.com.mx, dentistplayadelcarmen.com.mx, everythingplayadelcarmen.com, sanidentalgroup.com (x2), dentalplaya.com.mx, dentistinplayadelcarmen.com, dentaldepartures.com; the clinic's site and name were not among them. | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-12 | https://www.google.com/maps?cid=18282653982256402354&hl=en | Owner reply to a 1-star review by Alma Ramirez, 2026-06-15, apologizing for treatment delays | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-13 | https://www.google.com/maps?cid=18282653982256402354&hl=en | Reviews dated 2025-07 to 2026-09 across sorts; reviewer accounts with 2-63 reviews; histogram 88.7% 5-star, not 100% | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-14 | https://dentprax.com/servicios/ | Site social links: Facebook and Instagram only | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-15 | https://dentprax.com/servicios/ | Services index and about-us page read; no "urgencia"/"emergencia" wording | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-16 | https://dentprax.com/servicios/ | Services index read; no international-patient documentation | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-17 | https://www.google.com/maps?cid=18282653982256402354&hl=en | Hours: Mon-Fri 10:00-13:30, 15:30-19:00; Sat 10:00-13:00 | 2026-09-25 |
| dentprax-clinica-odontologica-deepen-18 | https://dentprax.com/servicios/ | JSON-LD types found: WebPage, Organization, Article, Person, ImageObject | 2026-09-25 |
| dentprax-clinica-odontologica-platforms | https://www.whatclinic.com/dentists/mexico/playa-del-carmen/clinica… | WhatClinic profile "Clínica DentPrax", Calle 12 Norte #230, Centro, Playa del Carmen, read 2026-10-02: an unfilled template — no description from the clinic, staff, photos, hours or prices, and no patient reviews | 2026-10-05 |
| dentprax-clinica-odontologica-deepen-19 | https://www.doctoralia.com.mx/clinicas/clinica-dentprax | Doctoralia clinic page "Clínica Dentprax", read 2026-10-05: a short description only — no address, city, specialists or reviews — so the page cannot be tied to this clinic and is not counted | 2026-10-05 |
| dentprax-clinica-odontologica-deepen-20 | https://www.dentaldepartures.com/dentists/mexico | Dental Departures, read 2026-10-05: its clinic search for Mexico lists 277 clinics, 11 of them in Playa del Carmen (Bokanova Riviera Maya, Dental House - Playa, KAAB Dental Experts and others), none of them this clinic | 2026-10-05 |
| dentprax-clinica-odontologica-deepen-21 | https://www.trustpilot.com/review/dentprax.com | Trustpilot, read 2026-10-05: no company page for dentprax.com | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | onOtherPlatforms true → false: the WhatClinic profile it rested on is an unfilled template without reviews; a Doctoralia page under a similar name cannot be tied to the clinic. No profile found on Dental Departures or Trustpilot. |
| 2026-09-25 | Search visibility checked on 2026-09-25 for the five pending Playa del Carmen queries: not present for "best dentist Playa del Carmen", "English speaking dentist Playa del Carmen", "dental implants Playa del Carmen", "emergency dentist Playa del Carmen", "Playa del Carmen dental clinic for expats". |
| 2026-09-25 | Re-read on 2026-09-25: all pages of the clinic's Spanish-language website (services, extractions, about) and its Google listing (lowest-rated reviews included). Recorded: extractions documented as a dedicated service; no implants, no emergency or same-day care and no international-patient documentation on the site; structured data present; evening weekday hours plus Saturday; owner replies to reviews, including critical ones; no signs of manipulated reviews; not found on TripAdvisor. Also recorded: two independent reviews reporting fillings charged at about double the quoted price, and several reporting delays or dentists not showing up — a recurring pattern. |
| 2026-08-25 | License verification 2026-08-25 against RNP and CLUES: both confirmed nationally inaccessible today, and the clinic's own site (dentprax.com) publishes no cédula number for Dra. Adelaida Pájaro, so clinicLicense and her doctor entry are left null, not false. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged, not permanently closed; recorded first Google rating 4.7 (306 reviews) and geo coordinates. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.